Rukshana Kapasi

Director of Health Service Development

Rukshana has been working in the NHS and the charitable sector for the last thirty years as a nurse, researcher, commissioner, trustee and senior leader. She has stimulated some key directional changes in the public sector such as research on health advocacy which secured major investment from the King’s Fund to develop a health advocacy infrastructure and services across London. She led the review on the PALS pathfinder pilots which resulted in the introduction of PALS in every hospital in England and worked as part of the team to develop patient choice and patient profiling which is now used by all GPs.

Rukshana has most recently worked for Macmillan where she was responsible for leading a team in the largest region which championed a supported self-management programme for cancer patients, a model of GP advisors to work with CCGs, developing a ROI model for welfare benefits services and service redesigns with NHS organisations to bring care closer to home and pathways for risk stratification. She was a Board Member of the East of England Cancer Alliance.

Rukshana is looking forward to co-developing the new Health Service Development Directorate in the charity with her team. Her passion is to improve care and outcomes for people affected by Crohn’s and Colitis as she is a carer for her mother who is living with Crohn’s.