Safeguarding & keeping people safe

How do I report a concern?

If you witness, are informed about or have a concern about a child’s welfare or safety, regardless of who is implicated, you must report this as soon as possible.

Call the NSPCC on: 0808 800 5000.

Immediate risk of harm? Call the police on 999.

Don’t talk to anyone until you have phoned one of the above numbers.

After calling the police or the NSPCC, please ensure you also email to inform the designated safeguarding officer of what has happened. Crohn’s and Colitis UK ensures that the person making the report is offered support following a call.     

Online safety

Keeping children and young people safe online is a shared responsibility. If you see anything that causes you concern or makes you uncomfortable while on any of our social media pages, please let us know by contacting a moderator or emailing the designated safeguarding officer on 

If you come across any images or material, you consider a risk or indecent, you can report this to the National Crime Agency via this link:

For help and advice on how to support and encourage your child to stay safe online go to  

Our top tips for young people

  • Think before you post. Do not upload or share anything you would not want your parents, teachers or friends seeing. Once you press send, it is no longer private. You cannot be sure who will end up seeing it.
  • When you choose a profile picture for a social networking website like Facebook or Twitter, avoid photos that could give strangers clues about where you live.
  • Check your privacy settings regularly.
  • Never share or reveal your passwords, use strong passwords that are hard for others to guess, using a mix of letters and numbers. Keep passwords to yourself and change them regularly.
  • Be careful who you chat to. If somebody you don't know adds you as a friend, ignore them and delete their request. Do not share personal information like your address or phone number with somebody you don't know.

Learn more about staying safe online and how to beat cyberbullying at   

Our Safeguarding Policy

Crohn’s & Colitis UK is committed to ensuring that every child or young person who participates in activity or accesses services provided by us can do so in an enjoyable and safe environment and should be protected from abuse. This policy makes their welfare and best interests its priority.

Read our safeguarding policy here

Crohn’s & Colitis UK recognises its legal responsibilities and duty of care to safeguard and promote the welfare of all children and young people by protecting them from physical, sexual or emotional harm and from neglect or bullying.

This applies to all children and young people up to the age of 18 regardless of gender, religion, ethnicity, disability or sexuality. Crohn’s & Colitis UK acknowledges that some children may be more vulnerable and we accept the responsibility to undertake reasonable steps to ensure their welfare.  

This policy and related documents have been informed by the following UK legislation:

  • United Nations Convention of the Rights of the Child 1991
  • Children’s Act 1989
  • Children’s Act 2004
  • Data Protection Act 1998
  • Sexual Offences Act 2003
  • Working together to safeguard children 2013
  • Working together to safeguard children 2015
  • Protection of Freedoms Act 2012
  • Charity Commission policy paper: Safeguarding Children and Young People 2014
  • Working together to Safeguard Children 2017
  • Child Sexual Exploitation 2017

It has also been informed by the following Crohn's & Colitis UK policy:

  • Recruitment Policy
  • Disciplinary Policy
  • Data Protection Policy

The following procedures and documents relate to this policy:

  • How to report concerns or disclosure of abuse
  • Conduct and behaviour when working with children and young people

Our Safeguarding & Child Protection policy and procedures apply to all staff and volunteers including Trustees, paid staff, senior management,  agency and short-term staff, students or anyone working on behalf of Crohn’s and Colitis UK either in a paid or voluntary capacity. All allegations against staff or volunteers will be dealt with in line with this and other related policies. In relation to child protection, this should be reported to the Designated Safeguarding Officer who will be required to inform the CEO David Barker. If allegations concern with of these people then the report should be made directly to the Hertfordshire Safeguarding Children's Board. 

As part of its Safeguarding & Child Protection policy and procedure, Crohn’s & Colitis UK will:

  • Promote and prioritise the safety and wellbeing of children and young people.
  • Ensure practices, procedures and guidance for all staff and volunteers are properly implemented.
  • Provide effective management for staff and volunteers through supervision, support and training.
  • Recruit staff and volunteers safely, ensuring all appropriate and necessary checks are made.
  • Share this policy and, where appropriate, related procedures, information and documents to ensure they are visible and clear to children, parents, carers, staff and volunteers.
  • Ensure that the proper action is taken in the event of an incident or when concerns of abuse are raised, and provide appropriate support for the individuals who raise concerns or disclose abuse.  
  • Ensure that the proper and confidential recording of all safeguarding concerns are maintained and stored securely.
  • Ensure that all staff and volunteers understand their roles and responsibilities in respect of safeguarding and are provided with the appropriate levels of training on an annual basis. 
  • Appoint a named Designated Safeguarding Officer (Elliot James) to coordinate the implementation of this policy to respond to instances of concerns and disclosures and to manage and review safeguarding practice across the organisation.
  • Share information about concerns with agencies who need to know, involving parents and children appropriately and with sensitivity. 

As part of this policy, we will also seek to promote online safety by:

  • Developing a clear and specific set of procedures and information for staff and volunteers on the appropriate use of digital platforms.
  • Encouraging and supporting the young people interacting with us or accessing services via digital platforms to do so in a way that keeps them safe and is respectful to others.
  • Where possible encourage and support parents/carers to do what they can to keep their children safe while online.
  • Incorporating statements about safe and appropriate use of digital platforms that include a code of conduct.
  • Developing procedures to deal fairly but decisively with instances of inappropriate behaviour that breach codes of conduct. Where this behaviour raises safeguarding concerns, a formal report using current safeguarding procedures will be made.
  • Ensuring that the personal information of staff, volunteers and service users are not published across our digital platforms.   
  • Reviewing and updating procedures and systems regularly.
  • Ensuring that images of children, young people and their families are only ever used with prior permission and only for the purposes for which the consent was given in line with procedure.
  • Using only official accounts provided or co-ordinated via the organisation, and monitoring these where necessary. Ensuring that passwords and login details are safely and effectively used.
  • Examining and risk assessing any new technologies before they are used within the organisation.
  • Providing effective supervision, support and where appropriate training for staff and volunteers on digital platforms and their safe use. 
  • Providing moderation of social media platforms and accounts using the organisation’s name or branding.

Crohn's & Colitis UK is committed to reviewing our policy, practice and policy statement, together with any related procedures annually or when:

  • There are changes in legislation or government guidance.
  • As a result of any other significant change or event.
  • Following any review of a serious incident or report.

Our Designated Safeguarding Officer can be contacted via 01727 734497 or

Read our safeguarding policy here.

Last updated: February 2019
Last reviewed: February 2019