Safeguarding & keeping people safe

How do I report a concern?

If you witness, are informed about(disclosure) or have a concern about anyone’s welfare or safety, we need you to do the following

If you think there is any risk of immediate harm or threat to life call the police immediately on 999

Otherwise call the Crohn’s & Colitis UK safeguarding reporting line on 07719 443 687 and listen carefully to the instructions given to you in the answer message. 

If your concern is about a child (anyone under the age of 18) you can also get help and guidance from the NSPCC helpline on 0808 800500. If you do this, please ensure you also call our safeguarding reporting line on 07719 443 687 to let us know as we want to make sure you are properly supported.   

Don’t talk to anyone until you have phoned one of the above numbers and follow any instructions given to you. 

As soon as possible make an exact record of what you’ve seen or been told. Include names, dates, times and locations but only record the facts of what you are told or have seen, not what you think might have happened.   

Keep anything you have recorded securely, and don’t share this with anyone until directed to by those officially responding to the incident. 

Online safety

Keeping people safe online is something we can all do. If you see anything that causes you concern about anyone or makes you feel uncomfortable while on any of our social media pages, please tell us by contacting a moderator or by emailing 

Children and young people and be at particular risk when online and there are things we can all do to help keep them as safe from harm.

For help information and advice on how to help children have positive and safe experiences when online check out the fantastic NSPCC resources.     

 You can also have a look at Childline's information about staying safe online and how to beat cyberbullying.

If you come across any images or online content that you think could be a risk to a child’s welfare you can report this directly to The National Crime Agency

Our top tips for online safety

  • Think before you post. Do not upload or share anything you would not want your parents, teachers or friends seeing. Once you press send, it is no longer private. You cannot be sure who will end up seeing it.
  • When you choose a profile picture for a social networking website like Facebook or Twitter, avoid photos that could give strangers clues about where you live.
  • Check your privacy settings regularly.
  • Never share or reveal your passwords, use strong passwords that are hard for others to guess, using a mix of letters and numbers. Keep passwords to yourself and change them regularly.
  • Be careful who you chat to. If somebody you don't know adds you as a friend, ignore them and delete their request. Do not share personal information like your address or phone number with somebody you don't know.

Our Safeguarding Policy

People are at the heart of everything we do, and we are committed to making sure that everyone who takes part in our activities or services can do so in an enjoyable and safe environment. Our Safeguarding policy makes their welfare and best interests its priority and directs guidance on the extra care that staff and volunteers need to take in working with people that are at particular risk of harm you can view this by following the link below.

Read our safeguarding policy here

As part of its Safeguarding & Child Protection policy and procedure, Crohn’s & Colitis UK will:

  • Promote and prioritise the safety and wellbeing of children and young people.
  • Ensure practices, procedures and guidance for all staff and volunteers are properly implemented.
  • Provide effective management for staff and volunteers through supervision, support and training.
  • Recruit staff and volunteers safely, ensuring all appropriate and necessary checks are made.
  • Share this policy and, where appropriate, related procedures, information and documents to ensure they are visible and clear to children, parents, carers, staff and volunteers.
  • Ensure that the proper action is taken in the event of an incident or when concerns of abuse are raised, and provide appropriate support for the individuals who raise concerns or disclose abuse.  
  • Ensure that the proper and confidential recording of all safeguarding concerns are maintained and stored securely.
  • Ensure that all staff and volunteers understand their roles and responsibilities in respect of safeguarding and are provided with the appropriate levels of training on an annual basis. 
  • Appoint a named Designated Safeguarding Officer (Elliot James) to coordinate the implementation of this policy to respond to instances of concerns and disclosures and to manage and review safeguarding practice across the organisation.
  • Share information about concerns with agencies who need to know, involving parents and children appropriately and with sensitivity. 

As part of this policy, we will also seek to promote online safety by:

  • Developing a clear and specific set of procedures and information for staff and volunteers on the appropriate use of digital platforms.
  • Encouraging and supporting the young people interacting with us or accessing services via digital platforms to do so in a way that keeps them safe and is respectful to others.
  • Where possible encourage and support parents/carers to do what they can to keep their children safe while online.
  • Incorporating statements about safe and appropriate use of digital platforms that include a code of conduct.
  • Developing procedures to deal fairly but decisively with instances of inappropriate behaviour that breach codes of conduct. Where this behaviour raises safeguarding concerns, a formal report using current safeguarding procedures will be made.
  • Ensuring that the personal information of staff, volunteers and service users are not published across our digital platforms.   
  • Reviewing and updating procedures and systems regularly.
  • Ensuring that images of children, young people and their families are only ever used with prior permission and only for the purposes for which the consent was given in line with procedure.
  • Using only official accounts provided or co-ordinated via the organisation, and monitoring these where necessary. Ensuring that passwords and login details are safely and effectively used.
  • Examining and risk assessing any new technologies before they are used within the organisation.
  • Providing effective supervision, support and where appropriate training for staff and volunteers on digital platforms and their safe use. 
  • Providing moderation of social media platforms and accounts using the organisation’s name or branding.

Crohn's & Colitis UK is committed to reviewing our policy, practice and policy statement, together with any related procedures annually or when:

  • There are changes in legislation or government guidance.
  • As a result of any other significant change or event.
  • Following any review of a serious incident or report.

Read our safeguarding policy here.

Last updated: October 2019
Last reviewed: February 2019