We provide clear, accurate and balanced information about Crohn’s and Colitis.


We are currently experiencing a high volume of calls and emails. Please read our latest advice on Coronavirus (COVID-19) if your query relates to this.

We know it can be difficult to live with or be affected by the conditions. But you’re not alone. We can support you through the good and the bad times. We’re here to answer your questions or simply listen about how you’re feeling.

We can give you the right information and support to help you to live better with your condition.

Please contact us via email, telephone or Live Chat - 9am to 5pm, Monday to Friday (except English bank holidays).

We aim to respond to 80% of emails within three working days, and 95% within five working days. You may receive a response more quickly if you contact us via social media.

Your data privacy and protection are important. All our calls are recorded in-line with General Data Protection Regulation (GDPR). You can read our data privacy policy here.

Call 0300 222 5700 or

Send us a message 

Live Chat


If no one answers when Live Chat is shown as 'Open', please try again.  We’re busy answering all our queries as quickly as possible and we thank you for your patience. For further help please read our Live Chat FAQs.

How we can help

Our Helpline Team aren’t medically trained but can provide general information about a range of subjects, including:

  • Medication
  • Symptoms
  • Tests and diagnosis
  • Diet
  • Employment issues
  • Personal Independence Payment (PIP)
  • Disability Living Allowance (DLA) for Children
  • Help to find support, such as emotional support from others with the condition

If you need emotional support, please call our Helpline to book an appointment with one of our Crohn’s and Colitis Support volunteers

We also have lots of information about Crohn’s and Colitis on our information pages. You can view them online or download to read later.

If you need specific medical advice about your condition, your GP or hospital team may be best placed to help. For details about IBD services including hospital contact details, advice lines and what to do in an emergency, visit our Find an IBD nurse page.

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