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Complaints and
feedback

People affected by Crohn's and Colitis are at the heart of everything we do

By listening to feedback we can continuously improve our services to make them more effective and responsive. 

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We encourage everyone to provide feedback on the service they have received from Crohn's & Colitis UK, so that we can learn and improve. If you have a complaint, we take that seriously and we aim to investigate and resolve any matter raised as soon as possible. 

Please contact us on feedback@crohnsandcolitis.org.uk

Complaints Policy

By listening to feedback we can continuously improve our services to make them more effective and responsive. 

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Helpline service

Helpline
Service

We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.

Our helpline team can help by:

  • Providing information about Crohn’s and Colitis.

  • Listening and talking through your situation.

  • Helping you to find support from others in the Crohn’s and Colitis community.

  • Signposting you to specialist organisations.

Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.

Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).

Live chat

If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.

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