Telephone Fundraising

Your support matters. Thanks to the kindness of people like you, Crohn’s & Colitis UK is able to fund ground-breaking world class research and support people affected by Crohns and Colitis, live freer, fuller lives. You are a crucial member of our community – thank you.

Consent to communicate

We only call supporters who have given us permission to do so, are an active or past member, or have donated to the charity in the last 3 years. We will always ask permission to speak with you and you can choose to end the call at any time. The telephone gives us the opportunity to listen to you. It’s a vital part of our communications. It means we can update you about the people you’ve helped support and how you can help us reach even more people living with Crohns and Colitis.

As a supporter of Crohn’s & Colitis UK you are in total control of the call at all times and our fundraisers will never put you under undue pressure to give. Data for this calling campaign is being processed and shared with NTT. Individuals in the calling file have either consented for us to do this in order to communicate to them by phone, OR because the charity believes we have a legitimate interest to do so, i.e. they are, or have been a past member of CCUK or have donated to CCUK in the last 3 years.

Who we work with and why

If you receive a fundraising call from Crohns & Colitis UK you’ll be speaking to a fundraiser who works for our telemarketing partner agency NTT Fundraising. As we're unable to make these calls ourselves we have to employ a professional telephone fundraising agency to do this on our behalf. Please rest assured that we went through a thorough process to find the right partner.

The staff at our agency are passionate and professional fundraisers who are committed to supporting charities.

We feel it’s important to work in partnership with our agencies so they can really get to know our supporters and speak to you in the right way.

Do we record calls?

Every call they make is recorded, which enables us to monitor these calls every week, and listen to any concerns you might raise. We provide callers with on-going feedback and support to ensure you have the best possible experience as a donor. If you ever have feedback we can retrieve those recordings to listen to the call.

Please be aware that we only store call recordings for six months.

Which numbers may have called?

The telephone number we call from is 020 3476 6334

When you miss a call from Crohn’s & Colitis UK, we want you to know that we tried to call you. That’s why if you call back the number we use you’ll hear an automated message telling you who called.

What can I do to stop receiving calls?

We respect your wishes and will cease any form of communication upon request. If you’d rather not hear from Crohn’s & Colitis UK please email fundraising@crohnsandcolitis.org.uk (please remember to include the telephone number that we’ve tried to contact you on).

Alternatively, if you do receive a call from the number above, just let the caller know that you don’t want to hear from Crohn’s & Colitis UK by phone again in the future.

During what times could I be called?

Our agency only calls between 10am to 8pm Monday to Friday and 10.30am to 6.30pm on Saturdays. Call centres are allowed to call until 9pm on a weekday, but we have chosen not to contact our supporters as late as this.

How do you keep my details safe?

The protection of your data is of the highest importance to both Crohn’s & Colitis UK and our agency. We only use secure and encrypted methods of transfer and the agency does not store your data longer than the campaign on which you’ve been called. Everything is protected by legally binding contracts and data protocol agreements.

How do you train fundraisers to make your calls?

Every fundraiser that calls on behalf of Crohn’s & Colitis UK will be briefed and trained by a Crohn’s & Colitis UK employee. Our agency also offers on-going training and support and we hold regular debriefs with fundraisers too.