Argos supports those with IBD by training staff to recognise the Can’t Wait Card

22 July 2019

Argos is the latest retail company to show its guts by working to ensure that any visitor who shows their Can’t Wait Card in one of their 800 UK stores will be able to access staff toilets.

Argos have shown support for the Crohn’s & Colitis UK Not Every Disability is Visible campaign, however as their stores do not have public-facing toilets, they are training staff to ensure they understand and assist those who need urgent access to toilets by showing them to their employee facilities.

Argos is a proud supporter of Crohn’s & Colitis UK. Our group vision is to be the most inclusive retailer and we recognise that some customers often need to use a toilet, without delay. Together with our colleagues, we welcome the use of our facilities in store.

Sandra Wilkinson, Customer Experience Manager at Argos

Argos is part of the Sainsbury’s Group, who have already shown their support for the campaign by installing Not Every Disability is Visible signage on their accessible toilets. They have also implemented the Sunflower Lanyard campaign, first introduced by Gatwick Airport, to allow staff to more easily recognise and support customers with hidden illnesses.

Argos is giving their very welcome support to many thousands of people with debilitating and chronic  health conditions such as Crohn’s or Colitis; their help - along with other national retailers - will reassure many people and support them to shop more confidently while helping to tackle the stigma of toilet urgency.

Dan McLean, Director of Marketing, Communications & Membership at Crohn’s & Colitis UK

Crohn’s & Colitis UK has over 43,000 members, all of whom can carry a Can’t Wait Card. According to a 2018 survey, 80% of times the Can’t Wait Card was used members received a positive and helpful response. Crohn’s & Colitis UK is working hard to continue to increase this number. Earlier this year retail giants Marks & Spencer pledged to ensure all staff recognise the Can’t Wait Card, and many other companies such as B&Q, the White Stuff, Waitrose, Superdrug and more have similarly said they will work with us to increase awareness of the card.

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Having the Can't Wait Card really helps me…it just makes your life less stressful when you go out. I have used my can’t wait card on a few occasions and people are usually very understanding

Gemma, a Crohn’s & Colitis UK Member

Unfortunately, members still report that companies occasionally cite insurance as a reason not to assist those who show their Can’t Wait Card. The support of large companies such as Argos and Marks & Spencer will help to pave the way and show that it is of benefit to all organisations to support customers with hidden conditions like Crohn’s and Colitis.


For more information about the card and how to become a member, click here.