Helpline
Need to talk, need support? What is our helpline for?
By signing up to Crohn’s & Colitis UK Healthcare Direct you can have your stoma appliances and prescription medicine delivered straight to your door, at no extra cost to you.
Crohn’s & Colitis UK Healthcare Direct service offers you:
The service is fantastic. I was really struggling with problems with my stoma and I didn’t know what to do. I mentioned this to my personal advisor in the monthly check in call and they arranged for one of their stoma nurses, Kim, to call me. She was amazing!
Emma
How easy is it to join Crohn’s & Colitis UK Healthcare Direct?
Signing up to Crohn’s & Colitis UK Healthcare Direct is simple – just get in touch on 0800 142 2395, info@crohnscolitishealthcaredirect.org and tell us what you need. We will do the rest, including contacting your GP.
Who is Crohn’s & Colitis UK Healthcare Direct for?
The service is for people who have Crohn’s and Colitis and require stoma products. The service offers discreet and efficient delivery of your stoma products, as well as your prescription medications. The delivery of other prescription medications is only available to people who use stoma products and have joined Crohn’s & Colitis UK Healthcare Direct.
What is the Crohn’s & Colitis UK Healthcare Direct product range?
Crohn’s & Colitis UK Healthcare Direct supplies a very wide range of products and is completely independent of all the manufacturers. The choice of products used is down to you and your clinician. You can continue to use your existing products when you join and Crohn’s & Colitis UK Healthcare Direct will not try to change any of your products.
Can I get complimentary items with my order if I use Crohn’s & Colitis UK Healthcare Direct?
Yes. Crohn’s & Colitis UK Healthcare Direct supplies complimentary bags and wipes as part of their terms of service with NHS England. Additionally, a further range of complimentary items can be supplied, appropriate to members’ prescription needs.
Can I use Crohn’s & Colitis UK Healthcare Direct to deliver my stoma products and use my local pharmacy for my medication?
Yes. There are two options:
Please note: This service does not replace companies such as Healthcare at Home who deliver biologic medication such as Humira, and Vedolizumab. Crohn’s & Colitis UK Healthcare Direct is unable to deliver these medications.
My delivery has not arrived, what do I do?
Please contact us on 0800 142 2395, info@crohnscolitishealthcaredirect.org and we will investigate this for you.
Who do I contact about Crohn’s & Colitis UK Healthcare Direct questions or complaints?
The dedicated Crohn’s & Colitis UK Healthcare Direct telephone number is 0800 142 2395. This number is always staffed between 9am and 5.30pm. You can also email info@crohnscolitishealthcaredirect.org.
Whilst Crohn’s & Colitis UK Healthcare Direct strives to offer a very high level of service, sometimes things can go wrong. Crohn’s & Colitis UK Healthcare Direct takes these issues very seriously and encourages anyone experiencing a problem to firstly contact their Crohn’s & Colitis UK Healthcare Direct Personal Advisor. If the problem is not resolved to your satisfaction, please contact 0800 142 2395, info@crohnscolitisheathcaredirect.org
If you want to raise an issue directly with Crohn’s & Colitis UK, contact healthcaredirect@crohnsandcolitis.org.uk or 01727 830038.
Does it cost the NHS more if I use Crohn’s & Colitis UK Healthcare Direct than if I used a local pharmacy?
No. The costs to the NHS are broadly the same.
The cost of both products and medication are set by the NHS and are the same for Crohn’s & Colitis UK Healthcare Direct as all other home delivery companies and pharmacies.
Is contact with Crohn’s & Colitis UK members controlled by Crohn’s & Colitis UK?
Yes. Crohn’s & Colitis UK’s database retains all membership information. Your data is only used by Bullen Healthcare if you say that you want to use the Crohn’s & Colitis UK Healthcare Direct service. You can read more about how Crohn’s & Colitis UK looks after your personal data in our Privacy Policy.
Is the Crohn’s & Colitis UK Healthcare Direct service open to non-Crohn’s & Colitis UK members?
You don't have to be a member of Crohn’s & Colitis UK to register for the home delivery service, but if you would like to find out more about becoming a Crohn’s & Colitis UK member then please visit our "Become a Member" page or call us on 01727 830038.
What does Crohn’s & Colitis UK do with the money raised from the Crohn’s & Colitis UK Healthcare Direct service?
Crohn’s & Colitis UK Healthcare Direct uses the income to help fund its vital support for people living with Crohn’s and Colitis in the UK such as providing patient information, helpline services, campaigning for access to better healthcare and funding research. You can read more about our work on our "What we do" page.
Who will manage customer feedback and how?
Every Crohn’s & Colitis UK Healthcare Direct delivery includes details of how to raise customer service issues. Bullen Healthcare provides quarterly service reports to Crohn’s & Colitis UK.
All enquiries made directly to Crohn’s & Colitis UK are logged and followed up through regular contact with Bullen Healthcare.
Who regulates Crohn’s & Colitis UK Healthcare Direct?
NHS England and The NHS Pharmaceutical Regulations 2013 are responsible for regulating and controlling Crohn’s & Colitis UK Healthcare Direct, all other home delivery companies, all pharmacies and dispensing doctors.
Should I still join Crohn’s & Colitis UK Healthcare Direct if I have to request my own prescriptions?
Some local health authorities have now stopped third party providers (like Crohn’s & Colitis UK Healthcare Direct) from requesting prescriptions on behalf of their customers. This means that anyone living in those areas now has to request their own prescriptions from their GP.
The great news though is that you can still take advantage of the many benefits from being a member of Crohn’s & Colitis UK Healthcare Direct including a named personal advisor, the supply of all makes and manufacturers, products and medication delivered in the same order and a comprehensive range of complimentary items.
The only difference is that once we’ve spoken to you on your monthly “well-being and stock check in” we will then also provide you with the relevant information and prompt you to make sure that you request your prescription from your GP.
Our delivery partner, Bullen Healthcare*, are the UK’s largest independent Dispensing Appliance Contractor (DAC). They deliver stoma and other products to over 26,000 people in the UK, and as they are an independent provider you have the freedom to choose whatever products suit you and your lifestyle.
*Bullen Healthcare make a regular donation to Crohn’s & Colitis UK as part of this partnership.
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We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
Our helpline team can help by:
Providing information about Crohn’s and Colitis.
Listening and talking through your situation.
Helping you to find support from others in the Crohn’s and Colitis community.
Signposting you to specialist organisations.
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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