Our promise to you

What Trusts and Foundations can expect from working with us:

  • You will have a dedicated relationship manager, so you'll know who to go to should you have any questions or need anything.
  • We will provide written reports and updates on the work you funded, to demonstrate the difference your grant is making.
  • We can help share news of the work we do together, through our social media platforms.
  • We will invite you to stewardship events so you can hear first-hand the difference your support is making.
  • We value your expertise and insights, so we would love to hear your views.
  • We can offer you the opportunity to enhance your understanding about current issues affecting our community by providing a chance to talk to people living with Crohn’s or Colitis or talk to one of our IBD Clinical Nurse Specialists.
  • We would like to acknowledge your generosity by listing your Trust or Foundation in our audited annual reports and accounts and on our website.

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Helpline Service

Last updated: 22/07/2026

Our Helpline team can't take calls, chats or ring you back for the rest of the summer. But you can still reach us by email. 

If you need to contact the team, please email helpline@crohnsandcolitis.org.uk and we'll answer you as soon as possible. 

Thanks for bearing with us.

How Can We Help?

  • We can help you understand Crohn’s and Colitis
  • Listen and talk about living with IBD
  • Help you connect with others in the Crohn’s and Colitis community
  • Give you contact details of specialist organisations
  • We can support you to live well with Crohn’s or Colitis and provide up-to-date, evidence-based information

Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.

If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.

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