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"The helpline is brilliant. The team are so supportive and easy to talk to. I feel so grateful that this service is available to me as I do not know anybody with IBD."
Feedback from people who have used the service
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The person was very kind and compassionate. They filled me with reassurance.
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The officer helped me locate all the information I wanted to research so I can now make an informed decision about my medication.
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Listening, understanding/summarising my situation and providing information.
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Just carry on what they are doing! I am on a long waiting list to be seen and it is very reassuring to have knowledgeable support to refer to.
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Polite, friendly, respected my query.
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Answered every question in detail and didn’t fob me off. Very quick response.
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Just being a place to call when I’m not receiving response from my IBD Team helps me feel less ignored.
About our helpline
We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
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Helpline Service
We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
Our helpline team can help by:
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Providing information about Crohn’s and Colitis.
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Listening and talking through your situation.
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Helping you to find support from others in the Crohn’s and Colitis community.
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Providing details of other specialist organisations.
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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© Crohn's & Colitis UK