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"The helpline is brilliant. The team are so supportive and easy to talk to. I feel so grateful that this service is available to me as I do not know anybody with IBD."
Feedback from people who have used the service
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The person was very kind and compassionate. They filled me with reassurance.
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The officer helped me locate all the information I wanted to research so I can now make an informed decision about my medication.
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Listening, understanding/summarising my situation and providing information.
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Just carry on what they are doing! I am on a long waiting list to be seen and it is very reassuring to have knowledgeable support to refer to.
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Polite, friendly, respected my query.
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Answered every question in detail and didn’t fob me off. Very quick response.
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Just being a place to call when I’m not receiving response from my IBD Team helps me feel less ignored.
About our helpline
We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
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Helpline Service
Last updated: 22/07/2026
Our Helpline team can't take calls, chats or ring you back for the rest of the summer. But you can still reach us by email.
If you need to contact the team, please email helpline@crohnsandcolitis.org.uk and we'll answer you as soon as possible.
Thanks for bearing with us.
How Can We Help?
- We can help you understand Crohn’s and Colitis
- Listen and talk about living with IBD
- Help you connect with others in the Crohn’s and Colitis community
- Give you contact details of specialist organisations
- We can support you to live well with Crohn’s or Colitis and provide up-to-date, evidence-based information
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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© Crohn's & Colitis UK