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Crohn's and Colitis UK's office opening hours during the festive period:
Christmas and New Year office opening hours
Main switchboard: 01727 830038
The main switchboard will close at 4:00pm on Friday 23 December and will re-open on Wednesday 28 December at 9:00am - 5:00pm. It will be also be open on Thursday 27 December (9:00am - 5:00pm) and Friday 30 December (9:00am - 5:00pm), and services will return to normal on Tuesday 3 January.
Information Services: 0300 222 5700
Our operating hours over Christmas will be:
| Date | Information Service |
| Friday 23 December | Phones open from 9:00am to 4:00pm |
| Monday 26 December | Closed |
| Tuesday 27 December | Closed |
| Wednesday 28 December | Phones open from 9:00am to 1:00pm. Live Chat available from 10:00am to 1:00pm |
| Thursday 29 December | Phones open from 9:00am to 1:00pm |
| Friday 30 December | Phones open from 9:00am to 1:00pm |
| Monday 2 January | Closed |
Services will return to normal from Tuesday 3 January.
Crohn's and Colitis Support: 0121 737 9931
The availability of the service over Christmas is:
| Date |
Crohn’s and Colitis Support |
| Friday 23 December | Open as usual* |
| Monday 26 December | Closed |
| Tuesday 27 December | Closed |
| Wednesday 28 December | Open as usual* |
| Thursday 29 December | Open as usual* |
| Friday 30 December | Open as usual* |
|
Monday 2 January |
Closed |
*1:00pm to 3:30pm and 6:30pm to 9:00pm
Services will return to normal from Tuesday 3 January.
- The Samaritans are available 24 hours a day if you need support outside of our operating hours.
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Helpline Service
Last updated: 22/07/2026
Our Helpline team can't take calls, chats or ring you back for the rest of the summer. But you can still reach us by email.
If you need to contact the team, please email helpline@crohnsandcolitis.org.uk and we'll answer you as soon as possible.
Thanks for bearing with us.
How Can We Help?
- We can help you understand Crohn’s and Colitis
- Listen and talk about living with IBD
- Help you connect with others in the Crohn’s and Colitis community
- Give you contact details of specialist organisations
- We can support you to live well with Crohn’s or Colitis and provide up-to-date, evidence-based information
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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