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Crohn's & Colitis UK's office opening hours during the festive period.
Christmas & New Year office opening hours
Main switchboard: 01727 830038
The main switchboard will close at 4 pm on Thursday, 24 December (Christmas Eve) and re-open at 9 am on Monday, 4 January 2016
Messages and emails will not receive a response until the office re-opens
Information Service: 0300 222 5700
The telephone service will close at 1 pm on Thursday, 24 December (Christmas Eve) and open during the following hours between Christmas and New Year:
- 10 am to 2 pm on Tuesday, 29 December 2015
- 10 am to 2 pm on Wednesday, 30 December 2015
- 10 am to 2 pm on Thursday, 31 December 2015
Normal opening hours resume at 9 am on Monday, 4 January 2016
Messages and emails may not receive a response until the office re-opens
Crohn’s and Colitis Support: 0121 737 9931
This service will not be available on the following dates:
- Wednesday, 23 December
- Thursday, 24 December (Christmas Eve)
- Christmas Day
- Thursday, 31 December (New Year’s Eve)
- New Year’s Day
The service is open on Tuesday, 29 December and Wednesday, 30 December from 1 pm to 3.30 pm and again from 6.30 pm to 9 pm
Normal opening hours resume on Monday, 4 January 2016
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Helpline Service
Last updated: 22/07/2026
Our Helpline team can't take calls, chats or ring you back for the rest of the summer. But you can still reach us by email.
If you need to contact the team, please email helpline@crohnsandcolitis.org.uk and we'll answer you as soon as possible.
Thanks for bearing with us.
How Can We Help?
- We can help you understand Crohn’s and Colitis
- Listen and talk about living with IBD
- Help you connect with others in the Crohn’s and Colitis community
- Give you contact details of specialist organisations
- We can support you to live well with Crohn’s or Colitis and provide up-to-date, evidence-based information
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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