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Our digital services should always be centred around the needs of our users. That's why we are establishing a Digital Virtual Panel of people who we will regularly seek their individual opinions on new digital services and work.
Digital Virtual Panel
People are the heart of our organisation and we want to ensure that our digital services reflect the needs of our diverse users. That's why we're establishing a new Digital Virtual Panel of around 20 people from across the Crohn's and Colitis community.
What commitment is involved?
As a member of the panel, we ask that you spare up to an hour each month but that can be at any time of the day or night.
How will it work?
When we launch new digital functionality or we’re considering making changes to our digital services, we will send you an email asking for your opinion. For example, if we are building a new symptom checker tool and we may ask you to try it out and then let us know how you found it so we can ensure it’s the best it can be when we launch it.
How will I give you my feedback?
Usually, we'll either ask you to answer a few short questions or to add your comments via emails or online surveys.
Will I meet other members of the panel?
Initially, we’ll ask for feedback via email but there may be opportunities in the future for online discussions with other panel members.
Any other questions?
Please email us.
How do I join?
Please answer a few quick questions to join the Digital Virtual Panel. We'll be in touch soon with further information.
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Helpline Service
Temporary closure - 10/06/2026
Our Helpline will be closed from Wednesday 10 June and will reopen at 10am on Monday 15 June.
We may be closed but we have lots of information here on our website.
If you need urgent medical advice you can call NHS 111 or in Northern Ireland phone your local Phone First. In an emergency call 999 or go to your nearest A&E.
If you need emotional support the Samaritans are available 24 hours a day, 7 days a week on 116 123.
We know it can be difficult to live with, or support someone living with Crohn’s or Colitis. But we’re with you. We can give you the right information and support at the right time.
We’re here for everyone.
How Can We Help?
- We can help you understand Crohn’s and Colitis
- Listen and talk about living with IBD
- Help you connect with others in the Crohn’s and Colitis community
- Give you contact details of specialist organisations
- We can support you to live well with Crohn’s or Colitis and provide up-to-date, evidence-based information
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
Please contact us via telephone, email or LiveChat - 10am to 3pm, Monday to Friday (except English bank holidays).
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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