Helpline Officer (Maternity cover)

Join our team! 

Salary: £23,384 (£29,231 FTE) per annum.
Hours: Part-time, 28 hrs per week 
Place of work: Hybrid with a minimum requirement of 12 in-person days per annum

We are looking to recruit a part-time maternity cover Helpline Officer (28 hours per week). The successful applicant will work as part of a team and be responsible for providing an individual, evidence-based, up-to-date response to people contacting Crohn's & Colitis UK's Helpline service in accordance with the Charity's policies and procedures.

About You

You will need excellent communication and interpersonal skills and significant experience of supporting people (either in the community or via telephone). You will be adept at contributing to multi-team projects whilst being able to manage and deliver individual workload and have experience of working in a collaborative team approach

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our location

Our head office is in Hatfield, Hertfordshire, so we are easily accessible by road and rail. This is a hybrid role with plenty of scope for working from home, although there will be times when you will need to be at face-to-face meetings. There is a requirement for you to attend 12 in person days a year, including directorate meetings, Team days and the charity’s mandatory ‘All Staff Together’ days which ordinarily take place four times a year at our offices in Hatfield or a location in London.

What we can offer you:

• 25 days' annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension Scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

How to apply

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact Liz Cavallo, Support Services Manager on liz.cavallo@crohnsandcolitis.org.uk.

Please submit a CV and supporting statement outlining why you'd like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you'll need to refer to the Recruitment Pack.

Please email your CV and supporting statement to jobs@crohnsandcolitis.org.uk

Closing date: Monday 20 April 2026 at 9.00am

Interviews will be taking place week commencing 27 April 2026.

Please note: no applications will move forward within the recruiting process without a supporting statement.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales