Crohn’s & Colitis UK are pleased to offer Health Care Professionals a free training programme focusing on the delivery and management of hospital-based advice line services for people living with Crohn’s or Colitis.
Our Advice Line Training programme is currently closed as we work towards making it available as an e-learning course. Please watch this space for any future updates. You can also sign up to our HCP Newsletter.
The Advice Line Training will be delivered virtually using Microsoft Teams over a full day, with surveys both prior to and after the training session. Resources and references will be available to those that have completed the Advice Line Training.
The Advice Line Training has been co-produced by IBD Nurse Specialists, IBD patients, and the Helpline team from Crohn’s & Colitis UK.
The training is provided free of charge, but places are limited for each session. We recommend registering for the session as soon as possible!
Our Advice Line Training programme is currently closed as we work towards making it available as an e-learning course. Please watch this space for any future updates. You can also sign up to our HCP Newsletter.
If you have any questions, please contact ibdnursing@crohnsandcolitis.org.uk.
This course helped me reflect on our current advice line set up and given me tools to improve it. I have always seen the advice line as an addition to the service but now understand that it is the main part of our service and I want to get it right.
Rapid access to specialist advice should be available to patients to guide early flare intervention, including access to a telephone/email advice line with response by the end of the next working day.
98% of respondents to the 2019 Crohn’s & Colitis UK IBD Nursing Survey provide advice line services, but only 10% had ever undergone any type of formal training.
75% rated stress levels associated with advice line provision as >8 (0-10 with 10 most stressful)
Keep in touch with us a receive news, updates and opportunities to get involved for healthcare professionals.
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Last updated: 22/07/2026
Our Helpline team can't take calls, chats or ring you back for the rest of the summer. But you can still reach us by email.
If you need to contact the team, please email helpline@crohnsandcolitis.org.uk and we'll answer you as soon as possible.
Thanks for bearing with us.
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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