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You have the right to cancel goods ordered within seven working days. Any notice of cancellation should be entered online.
Goods can be returned as 'unsuitable' within 30 days of delivery, as follows:
Refund/Cancellation policy
i) Items must be returned in the original packaging and condition to:
Crohn's & Colitis UK
1 Bishops Square
Hatfield Business Park
AL10 9NE
Please enclose your name and address, the reason for returning the item, and your preferred course of action - for example, replacement/refund.
ii) Postage costs will be refunded only if the return is necessitated by an error on the part of Crohns & Colitis UK
iii) If you request a refund, your payment for the item will be refunded within 30 days. If you paid by credit card the refund will be made to the card. Otherwise a cheque will be sent to you within this period.
iv) Refunds for goods lost in transit will only be made on receipt of proof of postage.
None of the above terms and conditions affect your statutory rights.
Delivery Policy
UK Standard Delivery
We usually ship orders associated with registrations and memberships with Royal Mail.
Deliveries will usually be made within 3-5 working days after you place your order (excluding Weekends). Unless specified, no delivery tracking is used in order to save valuable charity funds.
Contact details
Supporter Care
Call us on 01727 734485
Email us at supporters@crohnsandcolitis.org.uk
About Crohn's and Colitis
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Helpline Service
Temporary closure - 10/06/2026
Our Helpline will be closed from Wednesday 10 June and will reopen at 10am on Monday 15 June.
We may be closed but we have lots of information here on our website.
If you need urgent medical advice you can call NHS 111 or in Northern Ireland phone your local Phone First. In an emergency call 999 or go to your nearest A&E.
If you need emotional support the Samaritans are available 24 hours a day, 7 days a week on 116 123.
We know it can be difficult to live with, or support someone living with Crohn’s or Colitis. But we’re with you. We can give you the right information and support at the right time.
We’re here for everyone.
How Can We Help?
- We can help you understand Crohn’s and Colitis
- Listen and talk about living with IBD
- Help you connect with others in the Crohn’s and Colitis community
- Give you contact details of specialist organisations
- We can support you to live well with Crohn’s or Colitis and provide up-to-date, evidence-based information
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
Please contact us via telephone, email or LiveChat - 10am to 3pm, Monday to Friday (except English bank holidays).
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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© Crohn's & Colitis UK