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Crohn's & Colitis UK are pleased to announce a two-day training programme focusing on the delivery and management of hospital based advice line services for people living with Crohn's disease and Ulcerative Colitis.
Crohn's & Colitis UK advice line training for nurses
Advice lines have been demonstrated to be cost effective and safe, providing support and allowing for prompt assessment and review as appropriate when symptoms or condition dictates.
Advice lines are now recognised as essential within an IBD service and are generally managed by IBD nurse specialists where they exist.
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Rapid access to specialist advice should be available to patients to guide early flare intervention, including access to a telephone/email advice line with response by the end of the next working day.
98% of respondents to the 2019 Crohn’s & Colitis UK IBD Nursing Survey said that they provide advice line services, however only 10% reported having ever undergone any type of formal training.
The 2019 UK IBD Standards recommend that ‘all members of the IBD team should develop competencies and be educated to a level appropriate for their role, with access to professional support and supervision’.
Plus, 75% of nurses in the Crohn’s & Colitis UK IBD Nursing Survey rated stress levels associated with their advice line as more than 8 on a scale of 0-10, which is why we are pleased to announce a two-day training programme aiming to:
- To provide definition and clarity of what an advice/help/flare/support line service is - and is not!
- To explore boundary setting and signposting, service development and working effectively with the wider IBD team
- Understand what resilience is and consider how to build this into service delivery
- Increase awareness and utilisation of available support services to promote patient self-management
The training will be delivered at the Crohn's & Colitis UK offices in Hatfield, by IBD nurses and the Helpline team from Crohn’s & Colitis.
Places are limited to a maximum of 25 per 2 day course, so register early!
Dates:
- Friday 24th & Saturday 25th January 2020
- Tuesday 24th & Wednesday 25th March 2020
Advice Line Training for Inflammatory Bowel Disease (IBD)
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Helpline Service
Last updated: 22/07/2026
Our Helpline team can't take calls, chats or ring you back for the rest of the summer. But you can still reach us by email.
If you need to contact the team, please email helpline@crohnsandcolitis.org.uk and we'll answer you as soon as possible.
Thanks for bearing with us.
How Can We Help?
- We can help you understand Crohn’s and Colitis
- Listen and talk about living with IBD
- Help you connect with others in the Crohn’s and Colitis community
- Give you contact details of specialist organisations
- We can support you to live well with Crohn’s or Colitis and provide up-to-date, evidence-based information
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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