Accessing the right support and treatments at the right time
What are we doing to change this?
Advice Lines
Most specialist hospital services run an IBD advice line for queries and concerns, which is usually supported by an IBD nurse specialist. We provide advice line training to help IBD nurse specialists run these effectively.
Find the details of your local IBD advice line through our map
Flare card
We have co-designed a flare card, as part of a project in Scotland, and flare pathways to streamline access from GPs to specialists.
Access to treatments
Medicines are a vital part of managing and treating the symptoms of Crohn’s and Colitis. Therefore, being able to access the widest and most innovative range of evidence-based drug treatments and new technologies is important
We are working to remove barriers that prevent people with Crohn’s and Colitis from accessing the most effective treatments needed to keep well with Crohn’s or Colitis.
Find out more about our work to increase access to drugs and treatments.
We also work with the Association of Coloproctology of Great Britain and Ireland (ACPGBI) as part of IBD UK to ensure that surgery for Crohn’s and Colitis is prioritised appropriately, based on clinical need.
Read the ACPGBI guidance on management of patients with IBD requiring surgical intervention during the COVID-19 pandemic.
We are also members of the advisory group for the National Confidential Enquiry into Patient Outcome and Death (NCEPOD) study into surgery for Crohn’s Disease.
Get Involved
We believe it’s fundamental that people with Crohn’s and Colitis are involved in the decisions about how healthcare is delivered - no project or service will be as good as it could be without the input of people affected by the conditions.
Become a Campaigner
None of our award-winning campaigns would be possible without our amazing community of dedicated campaigners. Your powerful voice really does matter.
About Crohn's and Colitis
Ways to get involved
Helpline Service
Last updated: 22/07/2026
Our Helpline team can't take calls, chats or ring you back for the rest of the summer. But you can still reach us by email.
If you need to contact the team, please email helpline@crohnsandcolitis.org.uk and we'll answer you as soon as possible.
Thanks for bearing with us.
How Can We Help?
- We can help you understand Crohn’s and Colitis
- Listen and talk about living with IBD
- Help you connect with others in the Crohn’s and Colitis community
- Give you contact details of specialist organisations
- We can support you to live well with Crohn’s or Colitis and provide up-to-date, evidence-based information
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.